Customer Service

What ever happened to customer service? It seem as though many employees feel that the customer should be grateful that they are paying for a level of service that they are not getting. Since when is it the rule that the customer is wasting the time of the employee. If it were not for the customer the business would not exist. In these hard economic times I would think that more businesses would be doing whatever it took to keep the customers they already have. The greatest challenge in business is customer loyalty and employees and their attitudes are the key to this challenge.